General Contracting Terms and Conditions
Through this instrument, the general terms and conditions for the contracting of TOPBOXX by the Contractor are established, both of which are already duly qualified in a separate term, and full adhesion by the Contractor to this instrument is an essential condition for the provision of the services described herein.
1. THE OBJECT.
The object of this contract is the provision of agency service to restaurants, offered via website, application, platform, to make orders from final consumers of restaurants viable, made directly by the CONTRACTOR on behalf and benefit of this duly regulated by article 710 single paragraph of the code civil.
1.1. Access to the platform: In accordance with the terms and conditions of this contract, the CONTRACTOR grants the CONTRACTING PARTY, during the agreed term, the limited, non-exclusive and non-transferable right to use the TOPBOXX platform.
1.1.1. The CONTRACTING PARTY will be responsible to the CONTRACTED PARTY for any and all acts or omissions by the users, the CONTRACTOR being entitled to change the availability of any resource, function or content related to the platform, at any time, upon prior notice.
1.2. With the adherence to the provisions set forth herein, it is essential for the provision of agency service that the CONTRACTING PARTY undertakes, by signing a contract to comply with all the provisions assumed in this instrument.
2. VIRTUAL STORE, CONTRACTING PARTY INFORMATION AND MENU / CATALOG.
2.1. Within a maximum period of 7 working days from the date of receipt by the CONTRACTOR of all the information requested from the CONTRACTING PARTY (Ex: company name, trade name, address, Menu / Catalog), the CONTRACTOR will develop and provide the CONTRACTOR's registration and access to the platform.
2.1.1. The CONTRACTED PARTY will provide the CONTRACTING PARTY with 'virtual space' and a tool for managing its Virtual Store, through which the CONTRACTING PARTY may disclose and manage the information related to its Menu / Catalog, registration and operational data, as well as obtain sales and evaluation reports end customers.
2.1.2. The CONTRACTING PARTY's access to his / her login will be done through the username and password created by the CONTRACTING PARTY at the time of registration, which are for personal and non-transferable use, assuming the following responsibilities:
(a) Assumes the obligation to take all necessary or useful measures to maintain the confidentiality of the information referred to in this Clause, being prohibited the provision of said information to any unauthorized third parties, except in writing by the CONTRACTOR.
(b) You acknowledge that you will be solely responsible for any and all access to your login through your username and password.
(c) You must immediately inform the CONTRACTOR about any need to disable a password or login name or change any unique identifier, the CONTRACTOR being exempt from any responsibility for any loss or damage caused by any unauthorized use of your account.
2.2. The CONTRACTING PARTY will be solely and exclusively responsible for any and all information regarding its activities, especially, but not limited to, its Menu / Catalog and respective values, which may be included by it or made available to the CONTRACTOR for inclusion in the Virtual Store.
2.2.1. After the development and availability of the Virtual Store, it will be the exclusive responsibility of the CONTRACTING PARTY to keep the Information updated. However, the CONTRACTED PARTY may, at its sole discretion, assist the CONTRACTING PARTY in updating the CONTRACTING PARTY Information, and the CONTRACTING PARTY recognizes that this service may be charged by the CONTRACTED PARTY, which must be agreed, in writing, between the CONTRACTED PARTY and the CONTRACTOR.
2.2.2. The CONTRACTING PARTY recognizes and agrees that, depending on the contracting plan chosen by him, the CONTRACTOR may, at its sole discretion, restrict the CONTRACTING PARTY's access permissions. In this case, if the CONTRACTING PARTY wishes to make any changes to its Information made available on the Virtual Store, but does not have authorization to make such change, the CONTRACTING PARTY must request it in reasonable time from the CONTRACTOR, so that it can implement it, under the condition that the change in question is in accordance with these Terms and Conditions and the Contracting Plan chosen by the CONTRACTING PARTY.
2.2.3. The CONTRACTING PARTY undertakes to correct, within a maximum period of 24 (twenty four) hours, any abnormalities detected in its registration and / or advertisements that are communicated by the CONTRACTOR.
2.3. The CONTRACTING PARTY declares that the information entered in the platform is true and undertakes to keep it updated at all times and in strict compliance with the applicable legislation, including, without limitation, consumer legislation regarding the provision of information regarding ingredients that may cause allergic reactions and sales of restricted products, committing themselves not to sell, sell, make available any product / substance controlled by the Ministry of Health, which may cause addiction or dependence.
2.3.1. The information on allergens related to the products sold by the CONTRACTING PARTY must be included by him / her prominently in the Menu / Catalog and kept updated at all times. The CONTRACTING PARTY will be solely and exclusively responsible for providing the Allergen Information and for confirming that the Menu / Catalog contains the correct information.
2.3.2. The CONTRACTING PARTY recognizes and agrees that the safety of Final Customers is essential. If the CONTRACTED PARTY understands, at its sole discretion, that the CONTRACTING PARTY's conduct poses risks to the health of Final Customers, including, but not limited to, due to the inadequate provision of information regarding the ingredients of the products sold by the CONTRACTING PARTY, the CONTRACTOR will have the right to suspend the provision of the Service and to remove any and all information from the CONTRACTING PARTY from the Site, the Application and the Platform, as well as to immediately terminate the Contract.
2.4. The CONTRACTING PARTY agrees that the prices of the Menu / Catalog offered to Final Customers, excluding any delivery fees, must be equal to or lower than the prices charged by the CONTRACTING PARTY at its physical establishment, except if the Contracting plan chosen by the CONTRACTING PARTY expressly allows the CONTRACTING PARTY it covers different prices, as well as any and all discounts and other promotions offered by the CONTRACTING PARTY in its physical establishment must also be offered to the End Customers of the platform.
2.4.1. The CONTRACTING PARTY will not be able to provide false promotions to Final Customers in its Menu / Catalog, as well as products that, due to their conservation or condition, may cause damage to consumers. The CONTRACTING PARTY is prohibited from offering food that is not accepted by the common sense of national and international communities.
3.1. The CONTRACTING PARTY undertakes to receive, execute and arrange the delivery of Orders made by Final Customers, making use of the best practices in its area of operation and taking into account any and all comments eventually made by Final Customers, including, without limitation, regarding a Allergen Information.
3.1.1. The CONTRACTING PARTY will be responsible for the correction of any execution of the Orders made inappropriately or incompletely, for the service and satisfaction of the Final Customers, for the quality of the ingredients used in the preparation of the orders and for the complete compliance with any and all applicable sanitary and / or other rules their activities.
3.1.2. The Contractor shall prepare and pack the meals, drinks and / or other products requested by the Final Clients with the greatest possible precision to what appears in its menu / catalog, always with extreme care and appropriate technique.
3.1.3. The CONTRACTING PARTY will be the only and exclusive responsible for delivering the invoice, receipt or equivalent document to the end customers in relation to the orders placed by them, under the terms of the applicable legislation.
3.1.4. It is forbidden to the CONTRACTING PARTY to pack meals, drinks and / or other products purchased using competitors' brands and signs.
3.1.5. If the consumer cancels his order, the CONTRACTING PARTY shall bear the burden of this withdrawal.
3.1.6. Any and all rejection of orders must be communicated to the CONTRACTING PARTY, this rejection cannot exceed 5% of the sales volume. In the event that the CONTRACTING PARTY is unable to contact the CONTRACTOR, the order must be excluded.
3.2. In the event of delivery of alcoholic beverages, the CONTRACTING PARTY shall take all necessary or useful measures to confirm, at the time of delivery of the Order, whether the End Customer is of legal age to consume the purchased Product.
3.3. Chargeback. (Retention) It is now authorized by the CONTRACTING PARTY that TOPBOXX temporarily suspends the Transfer of the values of Orders that have been the subject of Chargeback, which will be retained by TOPBOXX until the suppliers of the Online Payment System verify the reasons that originated the Chargeback. In the event that TOPBOXX exercises its Retention right, the retained amounts must be broken down in the first billing report sent by TOPBOXX to the CONTRACTING PARTY after the date of the Retention in question. TOPBOXX commits itself, immediately after the Retention, to take the necessary measures to verify the reason for the effective occurrence of fraud in the payments object of Chargeback and, after the conclusion of said calculation, we will present to the CONTRACTING PARTY report containing the breakdown of payments whose fraud has been proven or not. The CONTRACTING PARTY expressly acknowledges and agrees that the values of the Orders whose payments have been effectively defrauded will only be included in the transfer if the CONTRACTING PARTY demonstrates that it has taken all necessary and pertinent measures to prevent the Chargeback. Orders to the Final Customer, including, without limitation, the respective delivery invoices, the CONTRACTING PARTY also committing to give discharge to TOPBOXX, in an irrevocable, irreversible and irreversible manner, in a broad, general, unrestricted, shallow and in full, in relation to the non-realization of the Transfer of the values of Orders that do not fit the conditions defined in this Clause.
4. USE RESTRICTIONS.
4.1. The CONTRACTING PARTY will not and will not allow third parties to use or disclose the platform, brand applications and / or data, except as expressly permitted by this contract.
4.2. Without limiting the above, the CONTRACTING PARTY is prohibited from.
(a) Reverse engineer, decompile, disassemble or attempt to discern the source code or interface protocols of the platform or branded applications.
(b) Modify, adapt, translate or reproduce the branded platform or applications.
(c) Resell, distribute or sublicense the platform and / or branded applications.
(d) Remove or modify any proprietary markings or restrictive captions placed on the platform and / or branded applications.
(e) Use the branded platform and / or applications, in violation of any applicable law or regulation or for any purpose not specifically permitted in this agreement
(f) Perform any act that constitutes abuse of rights.
5. ADDITIONAL PRODUCTS AND SERVICES.
5.1. The CONTRACTING PARTY may request additional products and services at any time during the contractual term, upon notification by the CONTRACTED PARTY, including through the platform, and all orders will be governed by this contract and the additional terms that will be prepared in due course.
6. CONTRACTING PARTY ASSESSMENTS
6.1. Assessments. The CONTRACTING PARTY recognizes and agrees that TOPBOXX will be able to make available, publish on the Site and in the Application evaluations of its establishment.
6.2. Reply from the CONTRACTING PARTY. The CONTRACTING PARTY undertakes to respond (ALWAYS) to Customer evaluations in a clear and helpful manner, in accordance with the best market practices and with the correct use of the Portuguese language. In addition, the CONTRACTING PARTY shall, in the shortest possible time, contact the clients who have dealt with the SAC, conducting any and all measures necessary to guarantee the total satisfaction of the clients.
6.3. Removing Assessments. TOPBOXX will only remove Evaluations that TOPBOXX understands, in its sole discretion, from the Site and the Application that violate the applicable Brazilian legislation insult, defame or slander people or institutions promote racial hatred, homophobia or any other type of discrimination or prejudice or violate the TOPBOXX guidelines in force.
6.4. Restaurant Reviews. The CONTRACTING PARTY accepts and agrees that there cannot be, directly or through any other / third parties, encouraging fraudulent evaluations of its own establishments.
6.5. Responsibility for Assessments. The CONTRACTING PARTY acknowledges and agrees that TOPBOXX will have no responsibility for the assessments made by customers on the Site and the App.
7.1. YOUR RESTAURANT MAKING THE DELIVERY
7.1.1 4% fee per card transaction. (plus 3.5% for payment via app)
7.1.2 Monthly fee in the amount of $15.00
8. REFUND POLICY.
The form of refund processing will be in accordance with the form of payment. Cancellations will be made easily, as long as the order has not yet been processed. If the order has already been processed but not yet shipped, the order will be canceled and the credit card used for the purchase will be refunded. Refund of payment made via credit card will be sent to the bank issuing the consumer card, within 7 working days, counting from the date of receipt of all returned products. The cancellation request must be made through our WebSite or through our Application.
9. PAYMENTS TO THE CONTRACTING PARTY / MARKET REQUESTS.
9.1. The CONTRACTOR's applications already have integration with the credit and debit card payment system, where the CONTRACTING PARTY must only inform the bank account for receipt at the time of registration. All parameterization will be performed by the CONTRACTOR.
9.2. The CONTRACTING PARTY acknowledges, agrees and understands that the CONTRACTOR's applications are not and will not be responsible for any sum that is being sent to the CONTRACTING PARTY in connection with the orders, and the CONTRACTING PARTY's only remedy will be directly applicable, exempting the CONTRACTOR from any and all all complaints arising from failure to pay in connection with orders.
10. TAXES ON ORDERS AND MARKET ORDERS.
10.1. In connection with all Marketplace orders, the CONTRACTING PARTY must.
(a) Ensure that the tax rates established in the TOPBOXX panel are correct.
(b) Update and change these tax rates on the panel if tax rates change.
(c) Pay all sales, usage and other applicable taxes related to all Marketplace orders and the processing of those Marketplace orders for Customers (excluding any taxes based on the CONTRACTOR's revenue).
11. SIGNATURE PLAN.
11.1. For the provision of services, the CONTRACTING PARTY must choose, when signing the contract, one of the CONTRACTOR's contracting plans, described in the service provision contract and other covenants.'
11.2. The CONTRACTING PARTY further acknowledges and agrees that the Attachment may be amended by the CONTRACTED PARTY, at any time, to include new Hiring Plans and / or to change or discontinue the Hiring Plans then in effect, by sending a prior communication through the Extranet / E-mail to the CONTRACTING PARTY, at least 30 (thirty) days in advance, counting from the date on which the new version of the Attachment comes into force'
12.1. This contractual instrument will remain in force for the term determined by the parties, which will be automatically renewed for successive periods in accordance with the contracted subscription plan, except if either party communicates its decision not to renew the Contract to the other party at least 30 days in advance. (thirty) days from the end of the initial term or any subsequent period.
13.1. Either party may terminate this contractual instrument, at any time, by sending a simple notification to the other party, at least 30 days before the date of termination.
13.2. It is now certain and adjusted that these General Conditions will be automatically terminated, without the need for communication by one party to the other, in the following cases:
(a) Breach of contract by the other party, if such breach is not remedied within 7 (seven) business days after written notice
b) Bankruptcy or request for judicial or extrajudicial recovery by either party
(c) Termination of the operations of either party.
(d) Any act that constitutes a criminal offense as well as that offends the status of the child, adolescent and the elderly. 13.3. As for the obligation of indemnification on the part of the CONTRACTING PARTY provided for in Clause 16.3, it will remain in force for the duration of the Contract and for a period of 5 (five) years from the date of its termination, regardless of the reason for the termination or the part that took the initiative .
13.3. As for the obligation of indemnification on the part of the CONTRACTING PARTY provided for in Clause 16.3, it will remain in force for the duration of the Contract and for a period of 5 (five) years from the date of its termination, regardless of the reason for the termination or the part that took the initiative.
14. EFFECTS OF TERMINATION.
14.1. In any event of termination or termination of the contract, the CONTRACTOR will send the CONTRACTING PARTY a financial report containing the description of any remuneration, transfer or other payments eventually due by one party to the other, as well as deactivating the CONTRACTING PARTY's login and access to the platform, and, if any, it will remove the CONTRACTING PARTY's marks, logos and any other distinctive signs from the platform and the application.
14.2. All rights and licenses granted in this document will immediately cease, and the CONTRACTING PARTY will immediately cease all access and use of the Platform.
15.1. The CONTRACTING PARTY declares that it is aware and in agreement that the CONTRACTED PARTY provides the services object of these Terms and Conditions to any other establishments, even if these are directly or indirectly competitors of the CONTRACTING PARTY.
15.2. TOPBOXX Intellectual Property Rights. Any and all intellectual or industrial property rights arising out of and / or related to the services described in these Terms and Conditions, the Site, the Application, the White Label Platform, the Extranet, including, without limitation, patrimonial copyrights, belong solely and exclusively to TOPBOXX. In no event will the Contract or these Terms and Conditions imply the transfer, in whole or in part, of any intellectual or industrial property right by TOPBOXX to THE CONTRACTING PARTY. The CONTRACTING PARTY expressly acknowledges and agrees that the rules of Clause 4.1 . and 4.2 will apply, mutatis mutandis.
15.3. Disclosure of TOPBOXX Brands. If the Restaurant wishes to convey the TOPBOXX brand, the Site or other distinctive signs in their respective establishments, in the Menu or in any other promotional material, the CONTRACTING PARTY acknowledges and agrees that it must obtain prior written authorization from TOPBOXX and only after prior authorization may do so in accordance with TOPBOXX guidance.
16. LIMITATION OF LIABILITY.
16.1. The CONTRACTING PARTY shall ensure the CONTRACTOR'S image, reputation and name, in all its aspects, and shall not falsely attribute, before the Final Clients, the CONTRACTOR's fault due to a fact outside the responsibility of the CONTRACTED PARTY or due to lack of knowledge be own.
16.2. In no event will the CONTRACTOR be responsible for the execution or delivery of orders to end customers, which will always and exclusively be the responsibility of the CONTRACTING PARTY or the third party hired to carry out the delivery.
16.3. The CONTRACTING PARTY assumes, by signing this contract, on an irrevocable, irreversible and irreversible basis, the CONTRACTOR's obligation to maintain at all times free and indemnified from any and all losses, damages and claims (as well as all related expenses, including, without limitation, attorney's fees and procedural costs) that the CONTRACTED PARTY will suffer from Final Clients or any other third parties as a result of the execution or delivery of the orders by the CONTRACTING PARTY or the violation, by the CONTRACTING PARTY, of these Terms and Conditions or any applicable legislation. And in the event that the CONTRACTED PARTY becomes liable for the deficiency of the products offered by the CONTRACTING PARTY, the CONTRACTING PARTY undertakes to reimburse all losses of the CONTRACTED PARTY as a result of any condemnatory sentence.
17. CHANGES TO THESE TERMS AND CONDITIONS.
17.1. The CONTRACTING PARTY acknowledges and agrees that the CONTRACTED PARTY may change these Terms and Conditions at any time, by sending written notice to the CONTRACTING PARTY with at least 15 days prior to the effective date of the new version of this instrument, via email or through Extranet notification.
17.2. If the change in these Terms and Conditions has a material adverse effect on the CONTRACTING PARTY and it does not agree with the change, the CONTRACTING PARTY must submit written notice of its objection to the CONTRACTED PARTY within 15 days after receiving notification of the change.
17.2.1. Upon receipt of the CONTRACTING PARTY's objection notice within the period provided for in Clause 17.2, the CONTRACTOR will contact the CONTRACTING PARTY to ascertain the reasons indicated.
17.2.2. If the CONTRACTING PARTY continues to refuse to accept the change and the CONTRACTED PARTY refuses to withdraw the announced change, either party may terminate the Contract by sending a written communication to the other party, which must be sent within the maximum deadline. 30 days from the date of announcement of changes to the terms and conditions.
17.3. Failure to send the objection notification provided for in Clause 17.2 will be considered, for all purposes and effects, as an irrevocable and irreversible agreement by the CONTRACTING PARTY as to the amendment of these Terms and Conditions by the CONTRACTOR.
18.1. The terms and conditions of this instrument and the Contract shall be considered, for all purposes and effects, as confidential information by the CONTRACTING PARTY, who may not disclose them to any third parties without the CONTRACTOR's prior written consent, except if required by law or by competent authority.
19. DISPUTE RESOLUTION
19.1. The Agreement and these terms and conditions will be governed and interpreted in accordance with the legislation of the Federative Republic of Brazil.
19.2. In the event of any claim or dispute arising out of these terms and conditions or the contract, or related to it, or resulting from its default, the Parties will use their best efforts to resolve the matter amicably. If the Parties do not reach an amicable agreement within the period stipulated above, the Parties now elect the jurisdiction of the district of São Paulo - SP, for the solution of the claim or controversy, to the exclusion of any other, however privileged it may be.
20. GENERAL PROVISIONS
Autonomy of legal relations: the parties establish that the nature of the service provision resulting from this instrument under no circumstances constitutes a relationship of consumption, work, outsourcing, commercial representation, as well as any other nature. The relationship resulting from this contract between people who collaborate with the CONTRACTING PARTIES will always be considered independent / autonomous. Irrevocability and irreversibility: the legal relations resulting from this instrument are discussed in an irrevocable and irreversible manner, forcing the contractors, their successors, whatever the nature of the succession. Any leniency resulting from the inaccuracy in the fulfillment of the relationships established herein will be considered in isolation, without establishing a new legal relationship, waiving any right or novation. The prohibition on the assignment of rights resulting from this contract: the rights resulting from this contract cannot be transferred in any fraction by the CONTRACTING PARTY and by third parties without the express consent of the CONTRACTED PARTY. The CONTRACTING PARTY agrees that any transfer of rights under this contract can be transferred by the CONTRACTED PARTY without its prior consent. The annulability, the ineffectiveness and the nullity of the terms of this contract: in the event that any clause of this contract is annulled, declared null, as well as its ineffectiveness, all other provisions will remain intact and in full force. On an ongoing basis the parties will deliberate in accordance with customs, general principles of rights to arrive at a good term. On the final manifestation of will: The present instrument formalizes all the obligations assumed by the parties putting an end to the eventual preliminary discussion of the contract, whether verbal, in writing, electronic, kept prior to the signing of this instrument. Notification and communication of acts: The contracting parties establish that the CONTRACTED PARTY will inform the CONTRACTING PARTY of all acts of this contract including any act of termination via e-mail that will be made available by the CONTRACTING PARTY upon registration. The CONTRACTOR acknowledges that any act of termination must be made by acknowledgment of receipt. The CONTRACTOR is obliged to always check his email box as well as the other spam blocks.
20.1. The legal relationship established between the Parties is to provide services, so that the contract and these terms of conditions do not establish a relationship of consumption, work, outsourcing of work, commercial representation or of any other nature between the Parties and between the people who collaborate with the Parties, being certain that the Parties are and will remain autonomous and independent from each other at all times.
20.2. The CONTRACTING PARTY's rights and obligations provided for in the Contract or in these terms and conditions may not be assigned or otherwise transferred, in whole in part, by the CONTRACTING PARTY to any third parties without the CONTRACTOR's prior written agreement. The CONTRACTING PARTY acknowledges and agrees that the CONTRACTED PARTY may assign and transfer its rights and obligations under the Contract or these Terms and Conditions to any third parties.
20.3. The legal relationships established by these terms and Conditions and the Contract are entered into in an irrevocable and irreversible manner, binding the parties and their successors, whatever the title of the succession. Any tolerance by either Party as to the inaccurate or untimely fulfillment of the obligations of the other Party will only apply in isolation, and does not constitute a waiver or novation of any kind.
20.4. Should any provision of the Contract or these terms and conditions become null or ineffective, the validity or effectiveness of the remaining provisions will not be affected, remaining in full force and effect, and in such a case, the Parties will enter into negotiations in good faith with a view to replace the ineffective provision with one that, as much as possible and reasonably, achieves the desired purpose and effects.
20.5. The provisions contained in the Contract and in these terms and Conditions represent the totality of the understandings maintained between the Parties regarding the matters it addresses, surpassing any and all previous understandings, verbal or written, between the parties, embodied in the final declaration of your wills.
20.6. No agency, partnership, joint venture or employment is created as a result of this Agreement, and neither Party has any authority of any kind to bind the other party in any respect.
20.7. Autonomous and Independent Parties: The legal relationship established between the Parties is one of service provision, so that the Contract and these Terms and Conditions do not establish a relationship of consumption, work, outsourcing, commercial representation or any other nature between the Parties and between the people who collaborate with the Parties, being certain that the Parties are and will remain autonomous and independent at all times.
20.8. Prohibition of Assignment. The rights and obligations of the Restaurant provided for in the Contract or in these Terms and Conditions may not be assigned or transferred, in whole or in part, by the CONTRACTING PARTY to any third parties without the prior written authorization by TOPBOXX. The CONTRACTING PARTY acknowledges and agrees that TOPBOXX may assign and transfer its rights and obligations under the Contract or these Terms and Conditions to any third party.
20.9. Irrevocability and Tolerance. The legal relationships established by these Terms and Conditions and the Contract are entered into in an irrevocable and irreversible manner, binding the Parties and their successors, whatever the title of the succession. Any tolerance by either Party as to the inaccurate or untimely fulfillment of the obligations of the other Party will only apply in isolation, and does not constitute a waiver or novation of any kind.
20.10. Nullity or Ineffectiveness. Should any provision of the Contract or these Terms and Conditions become null or ineffective, the validity or effectiveness of the remaining provisions will not be affected, will remain in full force and effect, and in such a case, the Parties will enter into negotiations in good faith with a view to replace the ineffective provision with one that, as much as possible and reasonably, achieves the desired purpose and effects.
20.11. Total Understandings. The provisions contained in the Contract and these Terms and Conditions represent the totality of understandings held between the Parties regarding the matters it addresses, surpassing any and all previous understandings, verbal or written, between the Parties, based on the final declaration of your wills.
20.12. Communications. Except for the communications provided for in Sections 2.2.2, 5.1. and 13.1 above, which may be carried out by TOPBOXX the CONTRACTOR by simply sending an e-mail or notification on the Extranet, all other communications mentioned in these Terms and Conditions or made in relation to them or the Contract must be made in writing and sent to the addresses of the Parties mentioned in the Contract, which can be made in the form of a registered letter with AR - Receipt Notice or other formal way, including by email with confirmation of receipt.
21. COMPLIANCE WITH THE DATA PROTECTION LAW
21.1 The parties hereby declare that both the system and the use of the system will comply with the provisions of Law 13.709 / 18 that regulates the protection of personal data and Law No. 12.965 / 14 that regulates the Civil Framework of the Internet, in particular: 21.1.1 The processing of personal data may only be carried out by providing consent by the holder.
21.1.1 The processing of personal data may only be carried out by providing consent by the holder.
21.1.2 The consent provided for in the previous clause must be provided in writing or by another means that demonstrates the consent of the holder.
21.1.3 Failure to comply with any provision of said laws will imply the sole responsibility of the infringer.